The Handle Bar

reserve your bike

Frequently Asked Questions

Contact information

We're here to help you.

General inquiries:

South Boston Studio Questions: Sarah Coppinger

Fenway Studio Questions: Danelle Olson 

Harvard Sq Studio Questions: Maura Tramontozzi 

Group Ride/Charity Ride inquiries: 

I'm new to spinning, will I be able to handle it?

Yes! The difficulty of the class is at your discretion. The resistance knob is located on your bike and only you can adjust it. If you're feeling too tired, lessen the resistance and keep pedaling. If you're feeling great, add on more. More resistance, more results.

Do I need bike shoes?

We recommend that everyone purchase a pair of bike shoes if they plan to participate in cycling, both indoors and outdoors. Our bikes are not compatible with regular sneakers, so we offer shoe complimentary shoe rental. The cycling shoes clip into the pedals and create a more powerful stroke than regular sneakers. "Clipping in" is a great way to feel even more connected to the bike and to the class. Our bikes are compatible with SPD cleats.

Do you sell water?

Yes! We sell cold bottled water at the front desk.

What should I wear?

Something you're not afraid to SWEAT in. We recommend spandex or tight-fitting pants/shorts for the best ride.

Do you have changing rooms?

We don't have designated changing rooms, but we have two bathrooms that can be used for changing.

Do you have lockers?

We don't have lockers, but we have cubbies for every rider. You won't be able to lock up your things; but a Handle Bar staff member will always be in the reception area so belongings are not left unattended.

Do I need to make a reservation for class?

We recommend that you make a reservation if you plan to attend a class. We do welcome walk-in riders, but warn you that classes often fill-up. You can make a reservation online up to 7 days in advance. We do not accept unpaid reservations over the phone or in person. You must have a valid class or class package on your account in order to reserve a bike.

Can I cancel my reservation?

Yes. You can cancel your reserved bike 12 hours prior to the start of class and it will be returned to your package. See our cancellation policy on the pricing page.

When should I arrive?

For new riders, we recommend arriving 20 minutes before the start of class to get set up with bike shoes and get acquainted with bike set-up. All riders must arrive at least FIVE MINUTES prior to the start of class, as we will begin giving bikes away to wait-listed riders. If you are running late - no problem - give us a call and we will hold your bike. We ask that no one begin class more than 10 minutes late.

What is your refund policy?

We have a strict no-refund policy so please do not purchase classes or packages unless you are sure you will use them. We do offer account credit if you would like to return one package in exchange for another. 

Do you offer a Medical Professional Discount?

Yes! Medical professionals can drop-in for $15 at any time. You must present a valid medical ID at check-in. You cannot book in advance using this discount - it is walk-in riding only.

Do you offer a Student or Teacher Discount?

Yes! Students and teachers can drop-in for $15 at any time. You must present a valid school ID at check-in. You cannot book in advance using this discount - it is walk-in riding only. 

I want to work at The Handle Bar, what can I do?

If you’re interested in working the front desk, email Provide your background, resume, let us know why you want to work with us! Someone will get back to you right away!

If you are interested in becoming a trained Handle Bar Instructor visit our auditions page