Policies / Etiquette

We know entering a brand new fitness community can feel daunting at first. Here are some helpful rules of the road that will make you feel like a veteran in no time.

etiquette

Arrive early. Planning to get to the studio about 15 minutes before class time will ensure you’re checked-in and ready to sweat with no stress or rush.

Unplug. Leave your cell phones and other electronic devices with the rest of your belongings outside of the workout space. We expect all of our clients to respect each other’s time – you made a commitment to yourself, and we want you to honor that.

Be mindful. During class, music will be bumping through the speakers and the instructor will cue parts of the workout routine. Be sure to stay in the present moment, listen and follow along as best you can with the rest of the room. When the room rides together, the energy can’t be beat.

Policies

Expiration Policies:

–  Our per-class pricing options expire after one full year from the activation date.

– Our monthly memberships expire 30 days after the date of the client’s first visit.

– Our 1 Month (3 class/week) membership is a 12 class per-month restriction. It is a great option for clients who average 3 classes per week and also for more frequent clients who may be traveling in a given month. The 12 classes can be used as quickly as desired, but will expire after 30 days, no exceptions.

Reservation Policies:

– Single classes and packages can be purchased in studio or online. Spots can be reserved online up to 7 days in advance.

– We do not accept unpaid reservations over the phone or in person. A single class or package must be purchased in order to reserve a spot.

Cancellation and Late Arrival Policies:

– You can cancel your reservation via your account.

– In order to cancel a class at The Handle Bar, you must unreserve at least 12 hours before the scheduled class time. Once your spot is cancelled, the class will be returned to your package to be used at a future date. A late cancellation or no-show will result in the loss of the class.

– For monthly unlimited clients: a late cancel or no-show will result in a $15 fee.

– Switching to a different class within the 12 hour window of your originally reserved class start time is considered a late cancel and the same penalties apply.

– Please be aware that spots will be released 5 minutes prior to class to wait-listed clients.

– If you are running late for a CYCLE class, please call the studio and your spot will be held. You will not be permitted to enter the bike room more than 10 minutes after class start time.

– We do not allow late entry into our MOVE classes.

Waitlist Policy:

If you sign up for a class and enter onto a waitlist, the following considerations must be made:

– By signing up for the waitlist you are signing up for the class.

– You may get off the waitlist several hours before class (you will receive an email), or you may be added from the waitlist at the start of class due to no-shows.

– If you are not present and your name is bumped off the waitlist, you will be penalized as a no-show.

– If you do not plan to come to the studio and wait, you must let us know before class time.

– By removing yourself from the waitlist prior to class time, you will not be penalized as a late-cancel or no-show.