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Policies

Expiration Policies:

–  Our single-class credits expire one month from the time of purchase.

– Our 5 class packs expire 3 months from the time of purchase. Our 10 class packs expire 6 months from the time of purchase. Our 20 class packs expire 1 year from the time of purchase.

– Our monthly memberships expire 30 days after the date of the client’s first visit. Our memberships renew automatically and restore credits at that time.

Reservation Policies:

– Single classes and packages can be purchased in studio or online. Spots can be reserved online up to 7 days in advance.

– We do not accept unpaid reservations over the phone or in person. A single class or package must be purchased in order to reserve a spot.

Cancellation and Late Arrival Policies:

– You can cancel your reservation via your account.

– In order to cancel a class at The Handle Bar, you must unreserve at least 12 hours before the scheduled class time. Once your spot is cancelled, the class will be returned to your package to be used at a future date.

– For our credit users, a late cancellation or no show will result in the loss of a credit.

– For those on a membership: a late cancel will result in a $10 fee. A no-show will result in a $25 fee.

– Switching to a different class within the 12 hour window of your originally reserved class start time is considered a late cancel and the same penalties apply.

– Please be aware that spots will be released 5 minutes prior to class to wait-listed clients.

– If you are running late for a CYCLE class, please call the studio and your spot will be held. You will not be permitted to enter the bike room more than 5 minutes after class start time.

Waitlist Policy:

If you sign up for a class and enter onto a waitlist, the following considerations must be made:

– By signing up for the waitlist you are signing up for the class.

– You may get off the waitlist several hours before class (you will receive an email), or you may be added from the waitlist at the start of class due to no-shows.

– If you are not present and your name is bumped off the waitlist, you will be penalized as a no-show.

– If you do not plan to come to the studio and wait, you must let us know before class time.

– By removing yourself from the waitlist prior to class time, you will not be penalized as a late-cancel or no-show.

Memberships:

All of our memberships have a 3-month commitment. Canceling before the 3-month minimum will incur a fee of 50% of your monthly membership charge. If you would like to cancel your membership, please reach out to us at info@handlebarcycling.com!

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